Clearly I sent the equipment back as VM have said they have received 2. Shop. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Any remaining balance will be applied to subsequent bills until the credit is used. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. If you think you’ve used the incorrect bank account details when paying via bank transfer. May I ask if you've been able to return the equipment? For more information on this, please read here. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. SpeedYou can then easily manage your appointment online if you need to make changes. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. installation time, give us a call. Joining in. ahhh the rubbish that is CS - you could try this. If you can get Quickstart, you can choose one of two delivery options. on 12-11-2022 09:30. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. 3m items, including set-top boxes. Mobile Your Account. Turn on and start the Box. They provide telephone, television and internet services. Virgin Media; My Virgin Media; Shop;. I carefully collected my virgin media equipment and sent the package. During this time, any reminders would continue to be sent as these are pre-scheduled. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. If you don't return it they have a right to charge you for it. We do initially offer an appointment when we get in touch via text. Will charge remainder contract as unfulfilled Death certicate will not change status either. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Virgin Media customers can return their equipment for free. Options. Hello. Reply. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Mon-Sat 9am-5pm. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Seacroft, Leeds. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Experience Collections Advisor Virgin Media. Home. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. 3 weeks ago. Services and installation of equipment may vary subject to government advice on COVID19. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. Also note date and time the items are collected and some identifying details of the person who collects (van reg. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Oct 2021 - Present2 years 1 month. Broadband. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. What to View ; Switching ; Virgin Media and O2 ; Help. Customer Care Advisor at Virgin Media London. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). on 07-05-2023 08:56. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. This depends on the equipment you want to recycle. Hi, Hope all are well. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. Termination date 6 April. We would like to show you a description here but the site won’t allow us. End day it's virgin media's equipment. They definitely haven't called. Hi all,. Final payment in Collections. I have explained this to every agent and have never been able to get my number removed from the system. In answer to your questions. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. So disconnected in May, I had 2 payments taken instead of one. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. I am not prepa. Report this profile. Virgin Media Quickstart set up. We would like to show you a description here but the site won’t allow us. co. Getting in touch. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. Connect Mo Jaffery Bradford. Equipment Return. 22/03/2023. Any remaining balance will be applied to subsequent bills until the. I've been waiting in all day for someone from VM to collect my old equipment. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Posted 7:20:44 PM. Options. Remember. Additional. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. I'm sorry to hear you've been struggling to send your Hub 3 back to us. co. Hi SueBW4 👋🏼. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). In your email, include your address, account number, area code, and other essential details. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Quickstart is the quickest and easiest way to setup our services. Apple Fitness+ is free for 3 months, then £9. Today I have received a letter from debt company bpo collections asking for £20. Great. We know things can happen, and we're here to help put things right. Posted 7:20:44 PM. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. VM sent packaging for equipment which was duly returned. DomesticVery Insightful Person. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Today I have received an email and a text message regarding the return of my equipment and. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Mobile customers. Broadband. Browse Virgin Media Virgin Media Community. You'll be the person who collects our equipment from active or disconnected customers premises. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Visible. Debt collectors for no debt. You'll be provided a. Our Products. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. I don’t have, have never had and now will never have a virgin media account. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Security matters. I don't work for Virgin Media. If you close the account we may look to collect equipment like a digital box or a modem at the address, we can arrange this at a time that suits you. Completed Level. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. From £ 38 a month. My Virgin Media App. Additional comment actions. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. “In 2020, we refurbished and reused 1. The Virgin Media team is available Monday through Friday, 8 a. You don't need to return ethernet or HDMI cables or remote controls. Find out how to do it yourself, or how to get one of our engineers to help. Virgin Phone Switchover. Pack up your equipment in the Virgin Media recycle kit provided. Struggling to pay. com to arrange pick up. Virgin Fibre Areas only. I had an email -. Public Sector Queries. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Wherethen £44 a month. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. In-Home Telecoms & Energy. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Hi there, very sorry to hear this, have you tried ringing our team. As its now past 17:30 is it - 5395375. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. You can also ask our friendly recruitment team any questions you may. Have already requested packaging to go to another address. Telling me I need to return my Hub to avoid having a £40 charge on my account. You can see your private messages at the top of the page, in the envelope icon. Hub 5X: up to £85 per unit. You have contacted me this week again about sending the old one back to you. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Browse Virgin Media Virgin Media Community. Drop us an email at the relevant address above with your business name and company. Equipment Collections Representative Virgin Media. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. when you join us. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is usually a mail returns bag or a plain flat-pack returns box. Virgin Mobile billing. 3 weeks ago. Virgin Media is a telecommunications company. on 07-02-2023 11:22. We can certainly check at our side for you to see if we can confirm the date for you. But I'm still a customer. Stay safe online. Stream from Virgin Media. Our customer service team is available to help you 24/7. £27. View your bill. 0 Kudos. Committed to add value and raise performance through collaborative approach. It took nearly 5 months to get the overpayment back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Main menu; Bundles. Step 3 - Label the box – a letter came with the. 28 December 2011 at 1:11PM. Apologies for any inconvenience. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. After that, it’s just £3 per month (or £30 a year). After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Skip until prime content Barrier-free Help . com asking me to book a date for my equipment to be returned. Build the ideal Virgin Media package for your unique needs. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. They'll also give you a one hour delivery slot, so you'll know. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. For more information, check out. Delivery of equipment to current home address. Broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Turn on your TV and get connected. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. £21,968 - £22,369 a year. Volt. Nottingham, England. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Turn on and start the hub. Virgin Media mobile numbers have a separate number to call. QuickStart, set up and connections. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. com, the worlds largest job site. Options. By online chat If you prefer, so you can chat to us online if you’re thinking of. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. If you don't pay that bill then it's just like any other bill from any other company. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Relocating Virgin Media equipment, such as TV cables. 99 annually. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. You can call us between 8am to 4:30pm Monday to Friday. Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. About our Virgin Landline help and support page. We all know and love the internet and TV services that can enter our homes through entry points. Sort by: relevance - date. Job description from Virgin Media Salary: £27,500. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. This promotion means you won’t pay the usual setup fee of £35. If you can get Quickstart, you can choose one of two delivery options. Collection of kit. So is this legite thank youEquipment not received. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Our head office sites. (18 month contract applies) 108. Send the email to equipmentreturns@virginmedia. 0345 454 1111 – if you’re calling from any other phone. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. I'm sick of waiting for these to be collected and they are gathering dust. Another Returning equipment Issue. Saturday: 8am to 8pm. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. lobat. Or stream, control and manage. Equipment Collections Representative Virgin Media. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Restart your services. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. com ) to arrange an appointment for collection team to come round and pick it up. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Not much development opportunity within collections, but can gain experience which you can take elsewhere. Hi. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Virgin Media billing and payments help and support. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. com ) to arrange an appointment for our collection team to come round and pick it up. Mbps average. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. If you can set up using a Self-Install pack, but choose to use an engineer for. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Full time People enjoy this job; Good employer;. Our VAT number is 591819014. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Hi all,. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . View the job description, responsibilities and qualifications for this position. Early Disconnection Fees- PAYM & SIM Only Contract. Cost of living crisis. 10. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. 2 weeks after this I was sent a bill for the disconnection again. The Collections Agent role is open to everyone - simple. on 05-03-2022 19:10. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Step 3 - Label the box – a letter came with the. We would like to show you a description here but the site won’t allow us. 86Gary. Chop and change TV, broadband and phone services to create the perfect deal for you. Virgin Media is a. 00 is the best that can be done. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. If we do, we’ll either text or email you (from noreply@contactengine. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Please look out for a purple envelope, at the top right of the page. Hi, I was informed that my VM kit will be collected today. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. How it all works. I have recently left Virgin Media due to moving to an area where you have no presence. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. ) of all kit that you are returning. I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. I contacted VM via WhatsApp and then phoned VM collections dept. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. They provide telephone, television. You have the account number and the address if you can't find it with them there is a problem with your system. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. . Virgin Media phone numbers. When you place your order, we'll let you know. On our wavelength. uk. businesssupport@virginmedia. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. ie. I am moving home and signing up to Virgin Fibre. can be some cliques in places but for the most part it wasn;t too bad. On this letter, there is a label sticker. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . Phoned to chase, 45 minutes trying to get someone to make sense. Expertise in implementing, developing and reviewing procedures. They provide telephone, television and internet services. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. £35 setup fee applies*. In addition, this is not a new problem because. Choose the best spot for your wifi hub. I left Virgin months ago and have arranged for my equipment to be collected. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Manager at Virgin Media Coventry. Seacroft, England. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. For the second time of asking who regulates Virgin Media. etc. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Sunday: 8am to 6pm. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. Virgin Media Community. 2) Any current/modern standard telephone should work via a hub phone connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. co. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. You’ll be provided a set number of homes to. Sign in . on 28-10-2022 09:20. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. 11. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. We offer the full kit and caboodle – Broadband, TV services. No phone line. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Find Reviews. On the agreed day I waited in all day and no one came. For service in Cantonese or Mandarin. Re: Problems returning my equipment. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Home. About Virgin Media. It. Public Sector Queries. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit.